Dear Horace Mann.....
Where to originate.
We have struggled from day 1 with our agent. We purchased a new home and subsequently set up a homeowners insurance policy through Jared Eggett agency for your presence. The appropriate documents were mailed to us and we signed and returned them, however when we went to the closing of our home the yearly amount for the homeowners insurance had been increased by about $100. This caused our monthly mortgage to be increased erroneously. After going back and forth with our agent for several days they discovered they had made an boo-boo and changed the price but we had already closed on the home and paid the higher amount. It took several months for us to receive a refund discontinuance for the difference and any time we would call our agent with questions it would take about 5 business days for someone to return our call.
We also set up an auto policy for our two cars. Outwardly there were several changes to the policy (unbeknown st to us) because we received about 12 different ID cards in the mail over two months with different system numbers on them. You can see how this would be confusing. We subsequently replaced one of the cars and called our agent to make the change. Once again it took 5 profession days for someone to return our call. That is simply unacceptable.
Once they did call us back they told us they had no way of knowing how much the 2nd new car would cost or what our total change in policy get would be. I find this to be ludicrous. Why would I agree to sign any forms to buy any product without first knowing how much it would cost me? I asked the agent to do some research on this because we are on a stretched budget. She said she would return my call the next day. That never happened. Over a week later, fed up, I called to cancel. Amazingly she called back the next day! Poor to know why were canceling I told her that I was extremely displeased with their agencies customer service and that it was unacceptable to take 5...
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